How to Hard Reset the TELUS Touch Pro

A Hard Reset restores the device to its default settings — the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on the device will be lost. Only Windows Mobile software and other pre-installed programs will remain.
There are 2 ways to perform a Hard Reset on this device:
Menu path

1. From the Today Screen, go to Start>Settings.Select the System Tab and then tap on Clear Storage.
2. Enter in the password provided on the display of the device (should be 1234) and tap Yes.
3. The device will begin the Master Reset Process.

Keystroke Method

1. Power the device off.
2. Press and hold the Volume Down and Center Navigation Button at same time, do not release.
3. Press Power button and hold for a 3 count (quickly – say one thousand one, one thousand two, one thousand three). 1-2 seconds is too short, 4-5 seconds is too long.
4. The screen will instantly show the text to hard reset (this is a white screen with Blue text that provides the next steps to complete the Hard Reset. If you do not get this screen, power the device off and try again).
   • Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data is backed up before proceeding.